Goods we send usually always leave our warehouse in Uppsala. Should you have a request for an express / bid, we can arrange this at a cost. Then let us know about this, preferably at the same time as the order. We can also arrange direct shipping from our supplier to our customer.
Damaged goods must be reported immediately upon receipt and a damage report must be issued and submitted to the shipping company and to Smerch. If this is not done, we do not accept any claims based on shipping damage.
Estimated delivery times on the website are approximate and are geographically based on where the individual item is stocked, production time and the customer's receipt address. We can not guarantee things that are beyond our direct control and disclaim all responsibility for delays that have been caused by a 3rd party.
We charge a fee of SEK 500 for (non-processed goods) we send to the buyer who is not picked up. Refined goods, goods that we have embroidered / printed on or otherwise changed according to customer order will always be fully charged to the customer.
When ordering goods, it is between 5-7 working days in production time before the goods are sent from our production. All our goods are made to order according to your wishes. If the product is not in stock or is back-listed, the production will contact you as a customer with an estimated delivery date from us.